{"id":513,"date":"2026-08-17T09:31:24","date_gmt":"2026-08-17T01:31:24","guid":{"rendered":"https:\/\/footworklab.net\/?page_id=513"},"modified":"2026-08-17T09:44:32","modified_gmt":"2026-08-17T01:44:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/footworklab.net\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"513\" class=\"elementor elementor-513\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0fd02f e-flex e-con-boxed e-con e-parent\" data-id=\"c0fd02f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7e29f elementor-widget elementor-widget-heading\" data-id=\"fa7e29f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72ad0dc e-flex e-con-boxed e-con e-parent\" data-id=\"72ad0dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d846c elementor-widget elementor-widget-heading\" data-id=\"b1d846c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.Are you a factory or trade company\uff1f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d91e5a elementor-widget elementor-widget-heading\" data-id=\"3d91e5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We are a factory. We develop and produce all by ourselves.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe4c746 e-flex e-con-boxed e-con e-parent\" data-id=\"fe4c746\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b8028 elementor-widget elementor-widget-heading\" data-id=\"92b8028\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.How do you guarantee the quality of your products\uff1f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d79fe88 elementor-widget elementor-widget-heading\" data-id=\"d79fe88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">All our products have been QC professionally and strictly during manufacturing. Furthermore, we will test the machine and check the insoles before leaving the factory.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c9d495 e-flex e-con-boxed e-con e-parent\" data-id=\"5c9d495\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6d0c1 elementor-widget elementor-widget-heading\" data-id=\"2e6d0c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. What's your MOQ? Can you accept ODM&amp;OEM?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26c86c8 elementor-widget elementor-widget-heading\" data-id=\"26c86c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The MOQ for our machine is 1 unit, and the MOQ for the insoles is 200 pairs. The 200 pairs of insoles can be mixed with different types and sizes.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb33b8f elementor-widget elementor-widget-heading\" data-id=\"eb33b8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Yes, we accept ODM for the machine and ODM&amp;OEM for the insoles. But if you want OEM service for the machine, the MOQ is not 1 unit. We need to discuss.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-348fa1d e-flex e-con-boxed e-con e-parent\" data-id=\"348fa1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-522b1c9 elementor-widget elementor-widget-heading\" data-id=\"522b1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. What should I pay attention to when customizing orthotic insoles?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe887c elementor-widget elementor-widget-heading\" data-id=\"2fe887c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nThe heating time of the insoles is 6-10 minutes, and the insoles are put into the bottom heating box in the direction of the heel, in order to improve the heating efficiency, the two heating knobs are rotated at the same time.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9150966 elementor-widget elementor-widget-heading\" data-id=\"9150966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nWhen we don't know the customer's foot type and whether the customer intends to customize the insole, we advise to test it first and then customize it.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ccba18 e-flex e-con-boxed e-con e-parent\" data-id=\"7ccba18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e6cf78 elementor-widget elementor-widget-heading\" data-id=\"9e6cf78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. How about your production time?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60ff338 elementor-widget elementor-widget-heading\" data-id=\"60ff338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nInsole samples can be shipped within 3 days.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839b6e8 elementor-widget elementor-widget-heading\" data-id=\"839b6e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nThe production capacity of insoles is 500-100 pairs a day. (Standard insoles)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fbb79c elementor-widget elementor-widget-heading\" data-id=\"9fbb79c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nThe machine's production capacity is 3-5 units a day. (Standard machine)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7194647 e-flex e-con-boxed e-con e-parent\" data-id=\"7194647\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9826dcf elementor-widget elementor-widget-heading\" data-id=\"9826dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6.What is your method of delivery\uff1f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cec484 elementor-widget elementor-widget-heading\" data-id=\"5cec484\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nExpress FedEx, DHL, TNT, UPS, EMS. Shipping time --- 6-7 working days (Fast but expensive)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5038b6e elementor-widget elementor-widget-heading\" data-id=\"5038b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nOcean Transport: Shipping time ---- 30-35 working days (Slow but cheap)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c308f0 elementor-widget elementor-widget-heading\" data-id=\"2c308f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nAir Transport: Shipping time ---- 10-12 working days (Fast but expensive)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b0e03e elementor-widget elementor-widget-heading\" data-id=\"1b0e03e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u25cf\nLand Transport: Shipping time ---- Need the address to check (Slow but cheap)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ee4bac e-flex e-con-boxed e-con e-parent\" data-id=\"3ee4bac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-963cf47 elementor-widget elementor-widget-heading\" data-id=\"963cf47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. What's your warranty policy?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be4bf83 elementor-widget elementor-widget-heading\" data-id=\"be4bf83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We provide a 12-month warranty for our machine. And during these 12 months, we will provide free parts if they are non-human broken.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d86e7c7 e-flex e-con-boxed e-con e-parent\" data-id=\"d86e7c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6755436 elementor-widget elementor-widget-heading\" data-id=\"6755436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8.How about your after sale service?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3255a0 elementor-widget elementor-widget-heading\" data-id=\"a3255a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We have 7 days of testing time before the delivery, we will run the machine and test the function to make sure the machine is perfect. The machine has a module design, so we can know the problem according to the video and picture you sent to me.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a196a elementor-widget elementor-widget-heading\" data-id=\"f9a196a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I will create the After-sale group on WhatsApp, there have you, me, and our engineer, you can directly type your questions in the group, and the engineer will answer your questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f0947 elementor-widget elementor-widget-heading\" data-id=\"12f0947\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you connect to the internet, the machine can update any time when we push the new version.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e83c0f elementor-widget elementor-widget-heading\" data-id=\"2e83c0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If the software has a problem after you purchase it, don't worry, the machine's built-in remote control software, we will operate your machine with your consent to solve software problems.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e23ac47 e-flex e-con-boxed e-con e-parent\" data-id=\"e23ac47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90aacf4 elementor-widget elementor-widget-html\" data-id=\"90aacf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  .fw-float{position:fixed;right:16px;top:50%;transform:translateY(-50%);z-index:99999;display:flex;flex-direction:column;align-items:center;gap:12px;}\r\n  .fw-float .fw-top{display:flex;align-items:center;justify-content:center;width:46px;height:46px;border-radius:8px;background:#3B3E40;color:#fff;font-size:18px;cursor:pointer;box-shadow:0 4px 12px rgba(0,0,0,.18);transition:transform .2s,background .2s;}\r\n  .fw-float .fw-top:hover{background:#2AA738;}\r\n  .fw-float a.fw-btn{display:flex;align-items:center;justify-content:center;width:60px;height:60px;border-radius:8px;background:#2AA738;box-shadow:0 4px 14px rgba(42,167,56,.4);overflow:hidden;transition:transform .2s;position:relative;}\r\n  .fw-float a.fw-btn img{width:100%;height:100%;object-fit:contain;}\r\n  .fw-float a.fw-btn:hover{transform:scale(1.08);}\r\n  .fw-float a.fw-btn::after{content:'';position:absolute;inset:0;border-radius:8px;border:2px solid 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class=\"c3\"><b>*<\/b> email<\/div>\r\n      <input class=\"fp-input\" type=\"text\" id=\"fpEmail\">\r\n    <\/div>\r\n    <div class=\"fp-field\">\r\n      <div class=\"c3\"><b>*<\/b> Details<\/div>\r\n      <textarea class=\"fp-textarea\" id=\"fpContent\" rows=\"3\"><\/textarea>\r\n    <\/div>\r\n    <button class=\"fp-send\" onclick=\"fwSend()\">Send<\/button>\r\n    <div class=\"fp-msg\" id=\"fpMsg\"><\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<div class=\"fw-float\">\r\n  <div class=\"fw-top\" id=\"fwTop\" onclick=\"window.scrollTo({top:0,behavior:'smooth'})\" title=\"\u56de\u5230\u9876\u90e8\">\u2191<\/div>\r\n  <a class=\"fw-btn\" onclick=\"fwOpen()\" title=\"Send message\">\r\n    <img decoding=\"async\" src=\"https:\/\/dns.xiaoaitech.com\/footworklab_img\/common\/floatbox\/msg.webp\" alt=\"message\">\r\n  <\/a>\r\n<\/div>\r\n\r\n<script>\r\n  function fwOpen(){ document.getElementById('fwPanel').classList.add('open'); }\r\n  function fwClose(){ 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